Support service FAQs

  • We’re happy to work with brand guidelines, style sheets, and print specifications.

  • We can help with graphic design especially if you have an established brand with available assets, we're also happy to work with your designers to provide support with print-ready artwork.

  • Yes, we can fully support you with technically correct, print-ready artwork.

  • Yes. Our team is experienced in working on projects that require 21 language variants, ensuring style consistency between the English version and the translated version.

  • Absolutely, we can make minor adjustments or corrections to your existing artwork to ensure it meets your specifications and standards.

  • We accept a variety of file formats and prefer to work with layered and editable Adobe Illustrator (AI), Photoshop (PSD), PDF, and EPS files.

  • As this is a very subjective part of design, we prefer that all imagery and assets are to be provided by the client.

  • Yes. We provide a dynamic 3D view as part of the production service and can do others as required.

  • Yes. We can provide an interactive, user-controlled format allowing you to view the subject from multiple angles.

  • We can create any environment in the 3D space to be used as a background based on your requirements.

  • Yes. Provide us with the image you want to use and a sample of the colour you want to change to with a brief, and we can change colours in images to match.

  • Yes, we can manipulate most images. Just send us the brief, and we will advise the best course of action.

  • Yes, we can edit your image to meet the specifications required by different platforms.

  • Yes, we have various ways to remove backgrounds, depending on the image itself, or however you need the file supplied.

  • Yes, please send in your high-resolution files along with a spreadsheet detailing the filename and retouching brief for each image.

  • Yes, our team can work with you to create custom structural designs that meet your unique product shape.

  • Yes, we are experts in packaging design, and we are happy to design your packaging for production overseas.

  • We have great relationships with other packaging companies and support them with structural design, sampling, and 3D visuals.

  • This will depend on the complexity and scope of your project. For an accurate lead-time, give us a call and have a quick chat with one of our team members so we know what’s needed. 

  • All of our support services are paid via pro-forma invoice. Any large or ongoing projects will be invoiced in stages. Please get in touch to discuss.